Fanduel commits to fair gaming across all products. This policy governs the conduct of all games, bets, and account interactions on the Fanduel platform and aligns with applicable gaming regulations and consumer protection standards.
Fanduel operates under a valid gaming license issued by the competent regulatory authority for the jurisdiction in which the service is provided. The license requires ongoing compliance with applicable laws, including consumer protection, anti-fraud measures, data protection, and financial safeguards. Our operations are subject to regular regulatory review and independent audits to verify adherence to standards of integrity and fairness.
All gaming outcomes are generated by certified Random Number Generators (RNGs) and are subject to independent testing and certification. We maintain tamper-evident processes and continuous monitoring to detect irregular activity. We publish, where legally required or standard practice, the rules, payout structures, and game-specific odds to enable informed play.
All players are treated equally and with respect. We do not discriminate based on identity, location, or device. Bets and outcomes are determined solely by game mechanics and randomness; no participant is afforded an advantage or disadvantage through internal controls, beyond standard house rules and regulatory restrictions.
Rules for each game are explicit and accessible prior to play. Where applicable, payout percentages and win odds are disclosed or readily verifiable through the game interface or accompanying documentation. We reserve the right to adjust game parameters in compliance with regulatory requirements and to provide corresponding notice as required by law.
We maintain a responsible gaming program aimed at preventing problem gambling and promoting safe play. Players may request temporary or permanent self-exclusion in accordance with our policy. Violations of terms may result in account restrictions consistent with our enforcement framework.
We implement Know Your Customer (KYC) procedures to verify a player's identity before enabling higher activity levels and periodically thereafter. We monitor transactions for anti-money laundering (AML) risk and report suspicious activity to the appropriate authorities in compliance with applicable law. Personal data is processed in accordance with our Privacy Policy and protected by appropriate technical and organizational measures.
We process personal data solely for providing gaming services, ensuring compliance, and maintaining security. We implement data security measures proportionate to risk and respect data subject rights under applicable law. Data is retained only for as long as necessary to fulfill the purposes described in our privacy documentation and legal obligations.
We maintain a formal Player Complaints Policy. Players may submit complaints through the designated portal and the associated form. We acknowledge receipt within the timeframe specified in the policy and strive to resolve matters within the stated timelines. If the outcome is unsatisfactory, the player retains the right to refer the dispute to an independent alternative dispute resolution (ADR) provider in accordance with applicable law and this policy.
Financial transactions are governed by our Withdrawal and Refund Policy. Identity verification may be required before processing deposits, withdrawals, or refunds. We publish processing times and any applicable fees in the policy and on the relevant financial sections. We may suspend or refuse processing for reasons including regulatory compliance, risk assessment, or suspected fraud.
We reserve the right to amend this Fair Gaming Policy. Material changes will be communicated to players as required by law or regulatory obligation, with effects either immediately or on an announced effective date. Continued use after notice constitutes acceptance of the revised terms for future play.
For the purposes of this policy, the following terms have the meanings assigned unless the context requires otherwise: "RNG" means the computerized generator producing random outcomes; "KYC" means Know Your Customer; "AML" means Anti-Money Laundering; "ADR" means independent alternative dispute resolution provider.